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TIER 4

Front Desk Support

Comprehensive patient communication including call handling, appointment scheduling, and recare coordination.

Capacity~50 calls/day
Best ForOffices needing phone coverage, scheduling, and patient communication

Scope of Services

What's included in this tier

01

Inbound Call Handling

Answer patient calls, address inquiries, route complex issues

02

Appointment Scheduling

Book, confirm, and manage appointments in PMS

03

Rescheduling & Cancellation Management

Handle schedule changes, fill open slots, manage waitlists

04

Outbound Recare & Reactivation

Contact overdue patients for hygiene recalls

05

Patient Communication

Send appointment reminders, follow-up messages

06

New Patient Intake Coordination

Collect demographics, insurance info, and medical history

Key Deliverables

Guaranteed outcomes for your practice

Call answer rate targets met (<3 rings)

Appointment fill rate optimized

Recare/reactivation outreach completed per schedule

Monthly front desk performance report

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