Capacity~50 calls/day
Best ForOffices needing phone coverage, scheduling, and patient communication
Scope of Services
What's included in this tier
01
Inbound Call Handling
Answer patient calls, address inquiries, route complex issues
02
Appointment Scheduling
Book, confirm, and manage appointments in PMS
03
Rescheduling & Cancellation Management
Handle schedule changes, fill open slots, manage waitlists
04
Outbound Recare & Reactivation
Contact overdue patients for hygiene recalls
05
Patient Communication
Send appointment reminders, follow-up messages
06
New Patient Intake Coordination
Collect demographics, insurance info, and medical history
Key Deliverables
Guaranteed outcomes for your practice
Call answer rate targets met (<3 rings)
Appointment fill rate optimized
Recare/reactivation outreach completed per schedule
Monthly front desk performance report
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